Privacy Policy

Effective Date: January 2026

Magic Plumbing is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.magicplumbing.com or use our plumbing and HVAC services in the San Francisco Bay Area.

1. Information We Collect

Personal Information You Provide:

Contact details (name, address, phone number, email)
Property information (service address, home details)
Payment information for services rendered
Appointment scheduling preferences
Emergency service requests
Reviews and testimonials you submit
Information you provide when signing up for coupons or newsletters

Information We Collect Automatically:

IP address, browser type, and device information
Pages visited and time spent on our website
Referring website and search terms
Cookies and similar tracking technologies (see Section 8)

2. How We Collect Information

When you schedule appointments online or by phone (415-441-2255)
When you request estimates or emergency services
When you sign up for coupons, newsletters, or promotional offers
When you submit reviews or testimonials
Through automated technologies like cookies when you browse our website
During service visits to your property

3. How We Use Your Information

We use your information to:

Schedule and perform plumbing and HVAC services at your property
Respond to emergency service requests 24/7
Process payments and send invoices
Send appointment confirmations and service reminders
Provide estimates and service recommendations
Share money-saving coupons and promotional offers
Improve our website and customer experience
Comply with legal obligations and safety standards
Request reviews and testimonials (with your consent)

4. Information Sharing

We may share your information with:

Service technicians who perform work at your property
Payment processors for transaction handling
Email service providers for communications
Review platforms where you choose to post testimonials
Legal authorities when required by law or for safety purposes

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

Secure data storage and encryption
Restricted access to customer information
Secure payment processing systems
Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing communications
Request information about data we’ve collected
Refuse to provide information (though this may limit our ability to provide services)

California Residents: As a California-based business, we comply with the California Consumer Privacy Act (CCPA). You have additional rights under CCPA, including the right to know what personal information we collect and how it’s used.

7. Retention of Information

We retain your information for as long as necessary to:

Provide ongoing service and warranty support
Comply with legal and accounting requirements
Resolve disputes and enforce our agreements
Maintain our customer service records

8. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences
Understand how you use our website
Improve your browsing experience
Deliver relevant coupons and offers

You can disable cookies through your browser settings, though this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., review platforms). We are not responsible for the privacy practices of these sites.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

Magic Plumbing

Phone: 415-441-2255